Travel agencies and operators
Capture the traveller's needs, prepare context and assign follow-up to the sales team.
Tourism businesses and organisations
AI customer service for tourism businesses.
After-hours enquiries, unanswered calls and quotes with no follow-up. We design a process connecting the first response, the information and the team that needs to act.
Where it can help
What happens today after someone writes or calls?
Accommodation and property managers
Provide guidance using reviewed information and route issues to the responsible person.
Tourism destinations
Provide information in different languages and identify when human help is needed.
Illustrative exampleDEMO
From enquiry to next step.
- 01 / Enquiry
“I'd like information about a trip for my group.”
- 02 / Context
Collect dates and needs; prepare a request for the agency.
- 03 / Team
A person checks availability and prepares a proposal.
Fictional scenarios. No messages, bookings or tasks are sent.
The handoff is part of the solution.
We define what the system can answer, what information it collects and who handles the next action. Each enquiry reaches the right person with the context needed to follow up.
From process to production
A scope your team can understand.
Receive
Identify enquiries from the website, email, WhatsApp or phone and the information available to answer them.
Guide
Answer documented questions and collect context, with clear limits.
Follow through
Connect the enquiry to a CRM, task or meeting, depending on the agreed scope.
Review
Measure response times, enquiries handled and real next actions, including failures and handoffs.
What you receive
Built, tested and documented.
- A service process and human handoff rules.
- An assistant or integration tested on the agreed channels.
- Request records and error checks.
- Documentation and outcome evaluation criteria.
What we review first
We review frequent questions, information sources, channels and who will handle exceptions. We also check access, permissions and integration options.
What we agree together
The proposal defines channels, information sources and permitted actions. The system hands over decisions requiring human judgment. We assess text or voice assistants according to the process.
Applied experience
Projects you can explore.
The multilingual Lloret de Mar tourism assistant provides visitor information through the website, QR codes and tourist office screens. Our founder contributed alongside collaborating teams; credits are available in Projects.
See projects and contributionsConnected needs